All of our consultations with a healthcare professional are by appointment only.
Appointments can be booked by our reception team by telephone on 0161 804 9899.
The reception staff will endeavour to give you a convenient and appropriate appointment with the doctor or nurse of your choice. If, however, they are unable to do so, they will suggest an alternative time or another doctor/nurse who is available.
As a registered patient at this practice, you are free to consult with any of our doctors or practice nurses.
We constantly review our appointment system to reflect our patients’ needs.
Phone calls to the surgery during the peak time of 8.00 a.m. to 9.00 a.m. are restricted to only those patients requesting urgent “Same Day Triage” appointments.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question and get a response within 2 working days during opening times:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
Urgent appointments
If you request a same day appointment, you will be put on the triage list. The receptionist will take your details and a contact number. One of our clinicians will ring you back that morning to discuss your problem and if you need to see a GP, you will be booked in to an appointment for the same day.
When filling your details in, the receptionist will ask for a brief description of your current symptoms. They will ask for this information to give the clinician as much information as possible before they call you back.
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 0161 804 9899
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
Appointments can be made with any of the doctors up to two weeks in advance. These slots are ideal for medication or chronic disease reviews and it is strongly recommended that they be used for this purpose where at all possible. A limited number of these, for each doctor, become available for booking from 9.00 a.m. each weekday.
Appointments with our practice nurse can be booked up to four weeks in advance.
Nurse appointments are suitable for patients who require cervical smears, contraception, travel advice etc. The nurse also runs our clinics for routine chronic disease management e.g. Asthma, Diabetes, Heart Disease.
Appointments with our health care assistant (HCA) can be booked up to four weeks in advance. These appointments are suitable for patients requiring routine blood pressure checks, blood tests, ECG recording, new patient checks, routine health checks etc.
To request a routine appointment up to 4 weeks in advance during opening times:
- phone us on 0161 804 9899
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 0161 804 9899 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound, or your condition prevents you attending the surgery, a home visit may be requested. Please phone before 10.30 a.m. if a visit is required, as only emergency visits will be arranged after that time.
Please give the receptionist as much information as possible to enable the doctors to allocate priority to house calls.
Please remember that several patients can be seen at the surgery in the time it takes to do one home visit.
This facility should only be requested if you are definitely unable to attend the surgery for medical reasons.
